Refunds and Delivery
Returns Policy for Cake Club Clothing
We want you to love your purchase, but we understand that sometimes things don’t work out. Below is our return policy to ensure a smooth process for you.
Eligibility for Returns
• Items must be returned within 14 days of receiving your order.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Items that are damaged, stained, or show signs of wear will not be accepted.
Non-Returnable Items
• Custom-made or personalized items (e.g., vinyl-printed designs).
• Sale items or items purchased during special promotions.
• Accessories like socks, hats, or face masks for hygiene reasons.
How to Make a Return
1. Email us at [your email address] within 14 days of receiving your order to request a return. Please include:
• Your name and order number.
• The item(s) you wish to return and the reason for return.
2. Once approved, we will provide the return address and instructions.
3. Package your items securely and send them to us using a tracked delivery service. We are not responsible for items lost in transit.
Refunds
• Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
• Please allow up to 10 working days for the refund to be processed.
• Shipping costs are non-refundable.
Exchanges
• We currently do not offer exchanges. If you need a different size or color, please return the item and place a new order.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at [your email address] within 7 days of receiving your order. We will provide instructions for returning the item and arrange a replacement or refund.
Contact Us
For any questions or concerns about returns, feel free to email us at [your email address].
Thank you for shopping with Cake Club Clothing!
Delivery Policy for Cake Club Clothing
We aim to ensure your order reaches you quickly and securely. Below is our delivery policy for both UK and international orders.
UK Delivery
• Standard Delivery: £3.99 (Royal Mail 2nd Class)
• Estimated delivery time: 3–5 working days from dispatch.
• Express Delivery: £5.99 (Royal Mail 1st Class)
• Estimated delivery time: 1–2 working days from dispatch.
• Free Delivery: Orders over £75 qualify for free standard delivery.
Additional Notes:
• Orders are dispatched within 1–2 working days after payment confirmation.
• Deliveries are made Monday to Saturday (excluding public holidays).
• A tracking number will be provided upon dispatch for all orders.
International Delivery
• Standard International Delivery: £12.99
• Estimated delivery time: 7–10 working days from dispatch.
• Tracked International Delivery: £17.99
• Estimated delivery time: 5–7 working days from dispatch.
Customs and Import Fees:
• International orders may be subject to customs duties, taxes, or fees upon arrival in your country. These charges are the responsibility of the customer.
• Please check your local customs policies before placing an order.
Additional Notes:
• Orders are dispatched within 1–2 working days after payment confirmation.
• A tracking number will be provided for tracked international deliveries.
• Delivery times may vary depending on your location and customs clearance.
Missed Deliveries or Incorrect Addresses
• If your parcel cannot be delivered due to an incorrect address or missed delivery attempts, it will be returned to us. Additional postage fees may apply to resend your parcel.
Contact Us
If you have any questions about your delivery or need assistance tracking your order, please contact us at [your email address].
Thank you for choosing Cake Club Clothing!